GetYuu Privacy Policy

BACKGROUND:

Yuu knows that your privacy is important to you and that you care about how your personal data is used.

We respect and value the privacy of everyone who visits this website, Yuu (“getyuu.co.uk”) and we will only collect and use personal data in ways that are described here, and in a way fulfills our obligations and your rights under the law.

Please read this Privacy Policy carefully and ensure that you understand it.

Your acceptance of this Privacy Policy is deemed to occur on your first use of getyuu.co.uk, so if you don’t accept and agree with this Privacy Policy, you should stop using getyuu.co.uk immediately.

Definitions and Interpretation

Information About Us

Our Website is owned by Yuu Ltd. and is hosted by and operated by OVHCloud, a London based technology company.

Our registered address: 110 Easter Queenslie Road, Glasgow, Scotland G33 4UL.

Main trading address: 110 Easter Queenslie Road, Glasgow, Scotland G33 4UL.

Data Protection Contact Email: cs@getyuu.co.uk.

 

What This Policy Covers

This Privacy Policy applies only to your use of Our Website and our mobile app. getyuu.co.uk may contain links to other websites.

Please note that we have no control over how your data is collected, stored, or used by other websites and we advise you to check the privacy policies of any such websites before providing any data to them.

Personal Data

Personal data is defined by the General Data Protection Regulation (EU Regulation 2016/679) (the “GDPR”) and the Data Protection Act 2018 (collectively, “the Data Protection Legislation”) as ‘any information relating to an identifiable person who can be directly or indirectly identified in particular by reference to an identifier’.

Personal data is, in simpler terms, any information about you that enables you to be identified.

It covers obvious information such as your name and contact details, but it also covers less obvious ones such as identification numbers, electronic location data, and other online identifiers.

Your Rights

Under the Data Protection Legislation, you have the following rights, which we will always work to uphold:

a) The right to be informed about our collection and use of your personal data. This Privacy Policy should tell you everything you need to know, but you can always contact us to find out more or to ask any questions using the details in.

b) The right to access the personal data we hold about you.

c) The right to have your personal data rectified if any that is held by us is inaccurate or incomplete. Please contact us using our contact details.

d) The right to be forgotten. Or in other words, the right to ask us to delete or otherwise dispose of any of your personal data that we hold. Please contact us to find out more.

e) The right to restrict (prevent) the processing of your personal data.

f) The right to object to us using your personal data for a particular purpose or purposes.

g) The right to withdraw your consent. This means that, if we are relying on your consent as the legal basis for using your personal data, you are free to withdraw that consent at any time.

h) The right to data portability. This means that, if you have provided personal data to us directly, and we are using it with your consent or for the performance of a contract, and that data is processed using automated means, you can ask us for a copy of it to re-use with another service or business in many cases.

i) Rights relating to automated decision-making and profiling. We’ve put this in to let you know about this right - we do not use your personal data in this way.

For more information about our use of your personal data or exercising your rights as outlined above, please contact us using the details provided.

It is important that your personal data is kept accurate and up to date. If any of the personal data we hold about you changes, please keep us informed.

Further information about your rights can also be obtained from the Information Commissioner’s Office or your local Citizens Advice Bureau.

If you have any cause for complaint about our use of your personal data, we would welcome the opportunity to resolve your concerns ourselves by contacting us.

However, you do have the right to lodge a complaint with the Information Commissioner’s Office Make a complaint | ICO.

Data We Collect and How We Collect It

Depending upon your use of Our Website, mobile app, or any representation of getyuu.co.uk, we may collect and hold some or all of the personal and non-personal data.

Please also see our cookies policy for more information about our use of Cookies and similar technologies.

We do not collect any ‘special category’ or ‘sensitive’ personal data or personal data relating to children, or data relating to criminal convictions and/or offenses.

Data Collected How [We] OR [I] Collect the Data Identity Information including Surname and First Name.

Collected from you when you complete the contact form on getyuu.co.uk, or when you make an order or register for an account.

Contact information including Home Address, Delivery Address, Email Address, Phone Number.

Collected from you when you register for an order or an account.

Some will be collected if you complete the contact form on getyuu.co.uk.

Profile information including log in details, purchasing history. Through your account history if you open an account with YUU.

Technical information including IP Address, browser type and version, operating system.

Through cookies, and stored anonymously, Finance and payment data is transacted through our payment service providers such as PayPal, Apple Pay, Visa, Mastercard, Amex, Amazon Pay and Google Pay.

We do not share transaction data with these providers.

 

How We Use Your Personal Data

Under the Data Protection Legislation, we must always have a lawful basis for using personal data.

The following table describes how we may use your personal data, and our lawful bases for doing so:

 

With your permission and/or where permitted by law, we may use your personal data for marketing purposes, which might include contacting you by email, phone or text message with information, news, and offers on our products and services.

You will not be sent any unlawful marketing or spam. We will always work to fully protect your rights and comply with our obligations under the Data Protection Legislation and the Privacy and Electronic Communications (EC Directive) Regulations 2003, and you will always have the opportunity to opt-out.

We will always obtain your express opt-in consent before sharing your personal data with third parties for marketing purposes and you will be able to opt-out at any time.

We will only use your personal data for the purpose(s) for which it was originally collected unless we reasonably believe that another purpose is compatible with that or those original purpose(s) and need to use your personal data for that purpose.

If we do use your personal data in this way and you wish us to explain how the new purpose is compatible with the original, please contact us.

In some circumstances, where permitted or required by law, we might process your personal data without your knowledge or consent.

This will only be done within the bounds of the Data Protection Legislation and your legal rights

 

How Long We Keep Your Personal Data

We will not keep your personal data for any longer than is necessary in light of the reason(s) for which it was first collected. Your personal data will therefore be kept for the following periods (or, where there is no fixed period, the following factors will be used to determine how long it is kept):

 

How and Where We Store or Transfer Your Personal Data

We will only store or transfer all of your personal data within the UK. This means that it will be fully protected under the Data Protection Legislation.

The security of your personal data is essential to us, and to protect your data, we take a number of important measures, including the following:

• limiting access to your personal data to those employees, agents, contractors, and other third parties with a legitimate need to know and ensuring that they are subject to duties of confidentiality;

• procedures for dealing with data breaches (the accidental or unlawful destruction, loss, alteration, unauthorised disclosure of, or access to, your personal data) including notifying you and/or the Information Commissioner’s Office where we are legally required to do so;

• we use encryption and 2 Factor Authentication;

• all our Windows-based PCs and laptops are configured with BitLocker;

• We use sophisticated IT security products to detect malware and data leaks.

Sharing Personal Data

We may share your personal data with other companies that we contract with to supply certain services such as delivery services (Gophr), customer services (Go Centric) and marketing (Galactic Media) – all of these partners are based in the UK.

If any of your personal data is shared with a third party, as described above, we will take steps to ensure that your personal data is handled safely, securely, and in accordance with your rights, our obligations, and the third party’s obligations under the law.

If we sell, transfer, or merge parts of our business or assets, your personal data may be transferred to a third party.

Any new owner of our business may continue to use your personal data in the same way(s) that we have used it, as specified in this Privacy Policy.

In some limited circumstances, we may be legally required to share certain personal data, which might include yours, if we are involved in legal proceedings or complying with legal obligations, a court order, or the instructions of a government authority.

Controlling your Personal Data

In addition to your rights under the Data Protection Legislation, when you submit personal data via getyuu.co.uk, you may be given options to restrict our use of your personal data.

In particular, we aim to give you strong controls on our use of your data for direct marketing purposes including the ability to opt-out of receiving emails from us which you may do by unsubscribing using the links provided in our emails and at the point of providing your details and by managing your Account.

It may also be helpful to sign up to one or more of the preference services operating in the UK:

The Telephone Preference Service (“the TPS”), the Corporate Telephone Preference Service (“the CTPS”), and the Mailing Preference Service (“the MPS”).

These can help to prevent you from receiving unsolicited marketing.

Withholding Information

You can access certain areas of getyuu.co.uk without providing any personal data at all.

However, to use all features and functions available on getyuu.co.uk you may be required to submit or allow for the collection of certain data.

Accessing Your Personal Data

If you want to know what personal data we have about you, you can ask us for details of the data and for a copy of it (where any such personal data is held).

This is known as a “subject access request”.

You can make a request on the phone, but we’d prefer it in writing if possible.

There is not normally any charge for a subject access request.

If your request is ‘manifestly unfounded or excessive’ (for example, if you make repetitive requests) a fee may be charged to cover our administrative costs in responding.

We will respond to your subject access request within one month of receiving it.

In some cases, however, particularly if your request is more complex, more time may be required up to a maximum of three months from the date we receive your request

We’ll keep you fully informed of our progress.

Contacting Us

To contact us about anything to do with your personal data and data protection, including to make a subject access request, please use the following details:

Contact name: Customer Service

Email address: cs@getyuu.co.uk

Telephone number: 0141 530 3454

Postal Address: YUU, 110 Easter Queenslie Road, Glasgow, Scotland G33 4UL.

Changes to this Privacy Policy

We may change this Privacy Notice from time to time - for example, if the law changes, or if we change our business in a way that affects personal data protection.

Any changes will be immediately posted on getyuu.co.uk and you will be deemed to have accepted the terms of the Privacy Policy on your first use of getyuu.co.uk following the alterations.

We recommend that you check this page regularly to keep up to date.

This Privacy Policy was last updated on 20/01/2022.